Pay-as-you-go IT Support
Flexible IT Support for Your Business
Get expert IT support when you need it, without committing to an annual managed services contract.
Axxend’s Pay-as-you-go (PAYG) IT Support gives your business flexible access to experienced IT professionals for troubleshooting, one-off requests, project work, and additional technical support when your internal team needs it.
Choose from hourly remote support, on-site engineering, or prepaid support hours based on your requirements.
Whether you need help with Microsoft 365, cybersecurity, Azure and cloud infrastructure, data protection, AI and automation, or general IT challenges, Axxend is ready to support you.
IT Expertise, Available When You Need It
Access specialist support across key areas of your IT environment.
Managed Microsoft 365
Get assistance with Microsoft 365 administration, user and device management, security settings, licensing-related issues, adoption, and tenant configuration.
IT Support and Troubleshooting
Resolve technical issues through remote support, including system troubleshooting, patching assistance, incident handling, and general IT support.
Cybersecurity
Get support with Microsoft security solutions, identity protection, security monitoring, endpoint protection, and improvements to your organization’s security posture.
Cloud and Infrastructure
Access technical assistance for Azure environments, infrastructure monitoring, backup and recovery, cloud cost optimization, and related infrastructure requirements.
Data Protection and Compliance
Get help with data protection configuration, information governance, data loss prevention, retention policies and related compliance requirements.
AI and Automation
Explore and implement AI and automation capabilities, including Copilot readiness, AI governance, workflow automation and AI-agent deployment.
IT Advisory and Planning
Access expert guidance on technology decisions, IT roadmaps, budgeting and recommendations for improving your technology environment.
Choose the Support Option That Works for You
Whether you need assistance with a single issue, recurring technical support, or an engineer at your location, choose the option that best matches your requirements.
Get remote technical assistance for troubleshooting, support requests, and other IT issues during or outside standard business hours.
- Standard business hours: GHS 405 per hour
- After-hours and emergency support: GHS 705 per hour
Best suited for: Businesses that need occasional technical assistance without maintaining a full-time internal IT support team.
2. On-site Engineer
Get an Axxend engineer to provide technical support at your business location.
- Daily rate: GHS 3,250 per day
- Travel and per diem: Included
Best suited for: On-site troubleshooting, infrastructure support, technical implementation, and work that requires an engineer to be physically present.
3. Prepaid Support Credit Packs
Purchase support hours in advance and use them as needed for eligible support requests.
- 20-hour pack: GHS 7,290 — save 10%
- 50-hour pack: GHS 16,200 — save 20%
Best suited for: Businesses that require recurring but flexible technical support and want to benefit from discounted hourly rates. hourly rates.
How Pay-as-you-go IT Support Works
Step 1: Tell Us What You Need
Describe the issue you are experiencing, the technical assistance you require, or the project you want to undertake.
Step 2: Choose the Right Support Option
We help you determine the appropriate support option, agree on the scope of work, and confirm the applicable cost before proceeding.
Step 3: Receive Expert Support
Our team delivers the agreed service and records the work completed and support hours used, where applicable.
Step 4: Review Your Ongoing Support Needs
Once the work is completed, you can request additional support whenever you need it. If your organisation requires continuous IT management, you can also explore an annual managed services arrangement with Axxend.
Why Choose
Axxend
Microsoft-focused Expertise
Access technical support across Microsoft 365, Azure, cybersecurity, data protection, AI, automation, and other Microsoft-based solutions.
Flexible Engagement
Get support when you need it without committing to an annual managed services contract.
Transparent Scope and Costs
Agree on the work required and applicable charges before the engagement begins.
Remote and On-site Support
Choose between remote assistance, on-site engineering, prepaid support hours, or project-based engagements according to your requirements.
A Path to Ongoing Support
Start with a specific IT requirement and explore managed services when your business needs more continuous IT support.
Frequently Asked
Questions
What is Pay-as-you-go IT Support?
Pay-as-you-go IT Support gives your business access to Axxend’s technical expertise for specific support requirements without requiring an annual managed services contract.
What services can I request?
Support is available across Microsoft 365, IT troubleshooting, cybersecurity, Azure and cloud infrastructure, data protection and compliance, AI and automation, and IT advisory services.
Which Support Option Is Right for Me?
Choose Hourly Remote Support if:
You have an occasional technical issue or need a few hours of expert assistance.
Choose an On-site Engineer if:
Your requirement involves infrastructure, devices, implementation, or another activity requiring physical presence.
Choose Prepaid Support Hours if:
You expect recurring support needs but do not require an annual managed services arrangement.
Not sure which option fits your requirements? Talk to an Axxend IT expert.
Can I purchase support hours in advance?
Yes. Axxend offers prepaid support credit packs of 20 hours for GHS 7,290 and 50 hours for GHS 16,200 for eligible support requests.
Can Axxend provide support at my location?
Yes. On-site engineering support is available at GHS 3,250 per day, with travel and per diem included.
Can PAYG support transition into ongoing managed services?
Yes. The current service model allows customers requiring continuous IT management to discuss an annual managed services arrangement with Axxend.
Need IT Support?
You do not have to wait until a small technical issue becomes a bigger business problem. Tell us what you need help with, and Axxend will work with you to determine the right support option.